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Return Policy

Posted by Health NZ(ip:)

Date 2020-12-03 07:47:59

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We want you to be satisfied with your purchase but, please read the following carefully to ensure you are fully aware of your rights under this policy.




CHANGE OF MIND RETURNS&CANCELLATIONS POLICY


If you wish to return or cancel an item because you have changed your mind about your purchase, we will offer you an exchange or refund provided except 'HEALTH SUPPLEMENTS' that:


- You should provide your original Health NZ receipt or order confirmation, online invoice, or other adequate proof of purchase at the time you return the item.

- You return the item within 14 days of purchase 

- The item must not have been used or damaged in any way

- The item is out of stock and doesn't know ETA


Health NZ will not accept the return of items the Health Supplements under the change of mind returns or cancellations policy under any circumstances except in case of OUT OF STOCK and it has not been dispatched.


If an item is out of stock, our friendly staff will contact you to help by email or phone.



RETURN POLICY


Returns on eligible items will be accepted within 14 days of the order date. All items must be returned in their original packaging. To return an item please contact info@healthnewzealand.co.nz.



LATE RETURNS


Any items returned after 14 days of the order date will not be eligible for a refund.



RECEIVING A REFUND


A refund will be issued once we have received your item. Any items that are damaged when received will not be eligible for a refund.


Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.


Refund for Lost, Missing or Stolen Packages


Health NZ shall send all orders with no signature required which is customer give permission to leave your parcel without obtaining a signature. This means that if customers require signature on delivery, please leave a 'signature required' message. For authority to leave, our delivery partner will leave your package in a safe place. 


1. If your parcel lost or missing during "transit", Health NZ will issue full refund.


2.  On tracking information showed as "Delivered", but customers did not received order, customers can claim to Health NZ. Customer has up to 10 days from the date the courier marked your package "delivered". But, before claim, customers must check all exterior doors or letterbox or any potential place of courier can leave parcel. 


3. Once Health NZ stats an investigation,, Health NZ will decide whether to refund or not base on the information provided by the delivery company. This does not mean that all claims can be refunded.



Return Address:


6 Te Kea Place

Rosedale

Auckland 0632

New Zealand

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