Kia Ora, Our Valued Customers!

Due to COVID-19, we are currently experiencing HUGE volumes of orders than normal and operating in restricted conditions. In consequence, there may be additional delays with processing your order.

Processing the orders under the control

Our team is working as fast as they can be possible to handle all orders while still maintaining social distancing, health-protective, and prevention of epidemic. They will dispatch most orders within 2 working days assuming all items are in stock. You will be notified via email or phone if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product, cancellation, or other arrangements.

Delays the orders

In New Zealand, the courier companies are experiencing delays to handle the parcels as well caused by the national prevention system(traffic system). As a result, suppliers are also struggling to control the extra demand and increased delays.

Delays of Delivery in New Zealand

ARAMEX is, our courier partner, experiencing significant delays, especially in Auckland and Northshore where is placed our office and warehouse. please check their websites for current delays. (https://www.aramex.co.nz/our-services/network-service-updates/)

Out of Stock

If an item is out of stock, we will notify you via email first. Recently, the restock is spent 1-2 weeks or more than normal. If you want to cancel your order based on the out of stock, you can email us at: info@healthnewzealand.co.nz

We would like to thank you all for your continued patience with us.

Stay safe everyone & be kind to each other during these unsettling times.

The Team at Health NZ